Frost & Sullivan Presents Bystronic with the 2006 Global Excellence in Customer Value Leadership of the Year Award
(Hauppauge, NY)- Frost & Sullivan presented Bystronic with the 2006 Global Excellence in Customer Value Leadership of the Year Award in the laser cutting tools industry for consistently delivering superior value across local and global markets at last week’s 2006 Global Excellence Awards ceremony.
Frost & Sullivan recognized “Bystronic’s ability to install machines accurately at the customers’ workplace in a timely manner and its excellent after-sales service that helps it win repeat orders, and its wide product portfolio of laser cutting machines that helps it serve customers’ diverse needs.”
They also acknowledged “Bystronic’s excellent customer-centric approach” which “enables it to outstrip the market, while its vertical integration helps develop components that influence process reliability, as well as the performance of systems. This helps it offer customers the best solutions to solve manufacturing challenges and, thereby, enhance its competitiveness in the market.
Frost & Sullivan research analyst, Virein Kumar Yadlapalli, stated, “The variations that exist in a global market space signify an opportunity for Bystronic, since it understands the critical process requirements of its customers and has the ability to cater to their local needs as well. Bystronic has extended the customer proximities in these market regions by setting up sales and service organizations in the local market place.”
Bystronic has always linked its growth with that of its customers. It has continuously attempted to educate customers by conducting road shows and organizing series of localized seminars. Due to the company’s global presence, customers have easy access to its support and services.
Bystronic’s policy of stocking spare parts in local markets enhances the flexibility of its customers’ processes, as they have real-time access to components.
“Bystronic’s global base and localized customer service facilitates deeper penetration in the regional as well as the global markets,” noted Virein.
“The company’s innovative strategies to overcome issues related to machine downtimes, coupled with its ability to build successful partnerships with customers, have helped clients achieve impressive returns on investment.”
By combining best practices with quality and regulatory compliance, Bystronic’s laser-enabled cutting machines have assisted its customers in minimizing risks, increasing throughput, lowering production costs, and reducing time-to-market.
Bystronic offers innovative laser cutting, waterjet cutting, press brake (bending) systems, automation and system software solutions and comprehensive customer training and support. With manufacturing, sales, and service offices worldwide, the company’s global headquarters is in Niederonz, Switzerland. Bystronic North American headquarters is in Hauppauge, NY with other N. American offices in Chicago, Los Angeles, and Mexico City. For more information, please visit www.bystronic.com or contact Sonja Bellem at AMH&E Marketing Communications, Inc. at 631-434-3330 or at sbellem@amhe.com.
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For more information on Bystronic Inc. please visit their company profile page